RETURN POLICY 

VEDERRA | Returns, Refunds & Customer Care

At VEDERRA, every order is thoughtfully prepared and packed with care. We want your experience with us to be as special as the moment you receive your crystals.

However, we understand that sometimes things may not go as expected. This policy explains how we can help you with returns, replacements and refunds.

1. Our Return Promise

If you are not completely satisfied with your purchase, you may request a return within 7 days of receiving your order, subject to the conditions outlined below.

For a return to be considered:

* The product should be unused and in its original condition.
* It should be returned in its original packaging, along with all accessories and complimentary items.
* Proof of purchase or your order details should be provided.

To begin, simply write to us at vederraonlinestore@gmail.com. Our customer care team will guide you through the process.

Please wait for our confirmation and return instructions before sending any product back.

2. When Can You Request a Return?

A. Something Isn’t Right With Your Order

If your product arrives damaged, defective, or different from what you ordered, please let us know within 7 days of delivery.

We will look into the concern and, depending on the situation and your preference, arrange a suitable replacement or refund.

B. Changed Your Mind?

Sometimes a purchase may not feel quite right after it arrives, and we understand that.

You may request a return of an unused product in its original packaging within 7 days of delivery.

Once the returned product has been received and successfully inspected, an eligible refund will be processed.

For change-of-mind returns, we offer refunds rather than direct exchanges. If you would like a different product, you are welcome to place a new order.

3. A Small Request: Record Your Unboxing

Your VEDERRA package has been prepared with care, and we want you to enjoy every part of opening it!

We encourage you to record a short, continuous video while opening your package. It is a simple way to help us understand and resolve any concerns if something goes wrong during delivery.

If possible, please capture:

* The unopened package, including the shipping label.
* The opening of the outer packaging.
* All the products and accessories received.
* Any visible damage, missing items or discrepancies.

Please keep the video until you are happy with your order.

In case of a damaged, missing, or incorrect product, the video can be particularly helpful in understanding what happened and speeding up the resolution.

Your experience matters to us, and this small step helps us serve you better.

4. Products That May Not Qualify for a Return

To maintain product quality and hygiene, we generally cannot accept returns of:

* Products that have been used, altered or damaged after delivery.
* Customised or personalised orders.
* Gift cards.
* Products returned without their original packaging or included accessories.

This does not affect your rights under applicable consumer protection laws in cases involving defective, damaged, incorrect or otherwise legally returnable products.

5. Understanding the Beauty of Natural Crystals

No two natural crystals are exactly alike. That is part of what makes them special.

Since VEDERRA products are crafted using natural stones and crystals, slight differences in colour, patterns, shape, texture, size and natural inclusions are completely normal.

These natural characteristics are not considered manufacturing defects.

The actual product may have subtle variations from the photographs displayed on our website, while retaining the same product design and specifications.

We believe that these little imperfections are what make every natural crystal unique.

6. What Happens After You Request a Return?

Once you contact us, our team will review your request and share the next steps.

After your product reaches us:

* We will confirm receipt of the returned package.
* Our team will inspect the product and its original packaging.
* We will communicate the outcome of the inspection within 1–2 working days.

If your return is approved, we will proceed with the applicable refund or replacement.

7. Refunds: What You Should Know

Once your return has been received and approved, we will initiate the refund within 7 days of approval.

The refund will generally be credited through the original payment method used for the purchase.

Please note that the actual time taken for the amount to reflect in your account depends on your bank or payment provider.

If you have not received your refund within 15 business days of approval, please reach out to us at vederraonlinestore@gmail.com, and we will be happy to assist.

8. Shipping & Return Arrangements

Once your return request is approved, our team will guide you regarding the return shipping process.

For products received in a damaged, defective or incorrect condition, we will coordinate the return arrangements with you.

For change-of-mind returns, any applicable return shipping charges will be communicated to you before the return is arranged.

Please do not dispatch a return independently without receiving confirmation from our team.

9. What If Your Order Hasn’t Arrived?

If your order appears as delivered in the tracking information but you have not received it, please contact us as soon as possible.

We will coordinate with our delivery partner and investigate the matter to help resolve it.

For any delivery-related concerns, write to us at vederraonlinestore@gmail.com.

10. Let’s Make It Right

For any return, refund or order-related assistance, simply email us with:

* Your order number.
* Product name.
* A brief description of your concern.
* Photographs or videos, wherever applicable.
* Your preferred resolution, wherever applicable.

Reach us at:

VEDERRA Customer Care

Email: vederraonlinestore@gmail.com

We truly appreciate the trust you place in VEDERRA. Every order is an opportunity for us to bring a little more meaning, beauty and intention into your everyday life.

Thank you for choosing VEDERRA.